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Reply: Thu Mar 03 2016 13:00:29 GMT-0500 (EST)
Reply To: Design as Participation
Victor Zambrano 1 Contributor
March 03, 20161 Version
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@article{ReplyThuMar02016, title={Reply: Thu Mar 03 2016 13:00:29 GMT-0500 (EST)}, author={Victor Zambrano}, year={2016}, note={version: 57a22cd95a4037b8e01aea7c}, publisher={PubPub}, }

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Victor Zambrano. (2016). Reply: Thu Mar 03 2016 13:00:29 GMT-0500 (EST). PubPub, [https://www.pubpub.org/pub/56d87bbd10d9943d00906b68] version: 57a22cd95a4037b8e01aea7c

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Victor Zambrano. "Reply: Thu Mar 03 2016 13:00:29 GMT-0500 (EST)". PubPub, (2016). [https://www.pubpub.org/pub/56d87bbd10d9943d00906b68] version: 57a22cd95a4037b8e01aea7c

Chicago

Victor Zambrano. "Reply: Thu Mar 03 2016 13:00:29 GMT-0500 (EST)". PubPub, (2016). [https://www.pubpub.org/pub/56d87bbd10d9943d00906b68] version: 57a22cd95a4037b8e01aea7c
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The lens of the user obscures the view of the ecosystems it affects.
This is wonderful! Thanks Kevin.
 
It summarises some very deep annoyances I had and could not describe. It unveils the reason why many designers design for themselves (because they can see themselves as a "user") or why every conversation with stakeholders ends up with everyone in the room describing how they would use the product/service (as, again, they also see themselves as a, and perhaps the quintessential, "user").
 
"Seeing the trees for the forest".
 
Now we need a word that describes the forest and not the trees, which is perhaps what Don Norman intended by adding "Experience".
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